Japan is an incredible destination, but it’s also a country where English isn’t widely spoken—especially in daily life situations like riding trains, ordering food, or checking into a hotel. While younger generations are learning more English, most service workers, particularly outside big cities, may not feel confident speaking it.
That’s where translation apps and apps come in. Whether you use Google Translate, Pocketalk, or another device, these tools can turn a potential communication barrier into a smooth interaction. And yes, many Japanese staff are very open to them—as long as you use them respectfully and clearly.
📷 If your travels bring you to Kyoto consider booking a tour or photography session with us!
Step 1: Prepare Before Speaking
Choose the Right App or Device
Make sure you’ve downloaded and tested your translation tool before arriving. Google Translate (especially with offline Japanese downloaded) is reliable. If you’re using a dedicated translation device like Pocketalk, charge it ahead of time and practice simple sentences.
Preload Key Phrases or Questions
Before you enter a store or approach the station counter, think of what you want to say. Write or say it into the app and check the translation. Example:
- “Where is the nearest ATM?” → Translate it to Japanese in advance.
- “Can I use this ticket tomorrow?” → Show the translated version on screen.
Switch to Japanese Text Mode
While voice translation is useful, Japan can be noisy—especially train stations, food courts, or crowded markets. In such cases, typed text translation is clearer and easier to read for the staff.
Consider Typing Instead of Speaking
Typing is also safer for accuracy. Japanese staff may not understand the spoken English input of your app, and English accents vary widely. If you type it in English, the machine will translate it into perfect written Japanese.
Step 2: How to Approach the Staff Politely
Start with a Smile and “Sumimasen” (すみません)
Politeness goes a long way in Japan. Begin with a friendly “Sumimasen” (excuse me), preferably with a small bow. While saying “excuse me” in English is okay, using “sumimasen” shows respect and effort to engage in Japanese culture. This small choice can set a more positive tone for the whole interaction. Politeness goes a long way in Japan. Begin with a friendly “Sumimasen” (excuse me), preferably with a small bow. It signals respect and instantly puts the staff at ease.
Point to the Translation Device
Once you’ve greeted them, hold out your phone or device slightly and say in English or Japanese, “Translation” or “Tsuyaku desu” (通訳です). This lets them know you’re trying to communicate kindly.
Use Short Sentences First
Try saying something simple like “One moment, please,” before showing them your translated question. This gives them time to prepare mentally and shows you’re being thoughtful.
Make Eye Contact and Use Gentle Gestures
Pointing, nodding, and light gestures can help clarify what you’re asking. Japanese people rely heavily on visual context, so body language helps a lot—just keep it subtle.
Step 3: Let the Conversation Flow
Show, Wait, Listen
Once you show the translated sentence, give them a moment. Avoid talking while they’re reading. Let them process and respond. Most will nod, answer briefly, or gesture back.
Watch for Facial Reactions
If they look confused, try rephrasing. You can adjust the sentence to be even simpler. For example, change “I’m looking for allergy-friendly food options” to “Do you have food without nuts or eggs?”
If They Call Another Staff Member—That’s Okay!
Sometimes the person you talk to may bring over someone more comfortable with English or technology. Don’t worry—this is a sign that they care and want to help you.
Stick to One Topic at a Time
Avoid combining multiple questions in one message. Split it like this:
- “Do you have an English menu?” (Show translation)
- Then separately: “Is this spicy?” This makes it easier for the staff to respond clearly and accurately.
Step 4: Expressing Gratitude and Ending the Exchange
Say “Arigatou Gozaimasu” (ありがとうございます)
You can absolutely say “thank you” in English—but using Japanese, even just a few words, shows extra effort and respect. Saying “arigatou gozaimasu” clearly and kindly is a great way to show appreciation, even if the rest of the exchange was through a machine. Always say thank you—even if the conversation was bumpy. A clear, cheerful “Arigatou gozaimasu” is always appreciated.
Smile and Bow Gently
A slight bow (even just a nod) after your interaction is very Japanese and shows you respect their help. It’s a small gesture with big meaning.
If It Didn’t Go Perfectly, Don’t Stress
Not every exchange will go smoothly. That’s okay! You tried. Most Japanese people are extremely patient with foreigners and appreciate your effort more than your accuracy.
Save What Worked for Next Time
If a sentence worked well, take a screenshot or save it in your notes. This way, you’re building your own travel-ready phrasebook, personalized to your needs.
Bonus Tips: What NOT to Do with Translation Apps
- Avoid slang or idioms: Keep language literal. Don’t say “hit the hay” or “grab a bite.”
- Don’t speak fast: Slow down if you’re using voice input. Enunciate.
- Skip long paragraphs: Break up your messages into short, digestible lines.
- Don’t forget the greeting: Jumping straight into a request can feel rude.
- Don’t assume they can understand English: Even in Tokyo, many people struggle with spoken English.
Final Thought
Using a translation machine isn’t a sign of failure—it’s a smart and respectful way to connect across cultures. With a little preparation, kindness, and patience, you’ll not only get the help you need, but also leave a great impression.
In Japan, effort counts. So smile, take your time, and let the tech help you bridge the gap!
🎥 For more travel tips and guides on all things Japan check out the PiQtour YouTube channel!
